Entries by admin

Software lets dealers update service customers via texting

For Ujj Nath, it was the service appointment from hell. Although he had left his Honda Civic Hybrid with the dealership’s express service staff, three hours later he hadn’t received a status update. When he called the service department, the adviser he had met with was nowhere to be found. When he returned to the […]

See How This Auto Dealership Changed the Whole “Custom Experience”

Businesses today in nearly every industry are dealing with the changing expectations of millennials and other on-trend customers who are looking for a new style of customer experience and customer service. For today, let’s see what lessons we can draw from an industry, automotive retail (car dealerships), that may not come to mind when you think […]